FREQUENTLY ASKED QUESTIONS
Questions, answered.
At Pinky Deal, we believe wellness should feel effortless, simple, and easy to understand. We've gathered everything you need to know right here.
ORDERS & SHIPPING
Orders are typically processed within 1–3 business days. Orders are not processed or shipped on weekends or U.S. federal holidays. Once shipped, estimated delivery times are: Standard Shipping: 2–4 business days You will receive a tracking email as soon as your order is on its way.
Once your order ships, you will receive a confirmation email with your tracking number and a direct link to follow your package. Please allow up to 24 hours for tracking updates to become active after your shipment confirmation. If you have not received a tracking email within 5 business days of placing your order, please contact us at support@pinky-deal.com.
We currently ship to the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, or P.O. Boxes at this time. We hope to expand internationally in the future.
Yes. We offer free standard shipping on all U.S. orders over $75 (before taxes and after discounts are applied). Orders under $75 are subject to standard shipping rates calculated at checkout.
If you need to update your shipping address, contact us immediately at support@pinky-deal.com with your order number. We will do our best to make the change before your order enters fulfillment, but we cannot guarantee modifications once processing has begun. Please double-check your address carefully at checkout. Pinky Deal is not responsible for orders shipped to an incorrectly entered address.
We are sorry to hear that, here is what to do:
Damaged in transit: Contact us within 7 days of delivery at support@pinky-deal.com with your order number, photos of the damaged item and packaging, and a brief description of the issue.
Lost package: If your tracking shows delivered but you have not received your package, please first check around your delivery location and with neighbors, and contact the carrier to open an investigation. If unresolved, reach out to us within 7 days of the marked delivery date at support@pinky-deal.com.
Defective or incorrect product: If your product has a manufacturing defect, misprint, or does not match your order, contact us within 30 days of delivery at support@pinky-deal.com with photos and your order number.
RETURNS & REFUNDS
Due to the consumable nature of supplements and wellness products, we do not accept returns or issue refunds on opened or used items. All sales on ingestible products are considered final once opened. Apparel and non-consumable accessories may be eligible for return if unworn, unwashed, in original condition with tags attached, and returned within 14 days of delivery. Please contact support@pinky-deal.com before sending anything back.
Orders may only be canceled within 12 hours of purchase. After that window, your order may already be in processing or fulfillment and can no longer be modified or canceled. To request a cancellation, email us immediately at support@pinky-deal.com with your order number.
DISCOUNTS & REWARDS
Yes. At Pinky Deal, our customers always have the opportunity to save on their orders.
First-time customers: Use code PINKYDEAL15 at checkout to get 15% off your first order. No minimum purchase required.
Returning customers: We reward our community regularly. Keep an eye on your email after your purchase for exclusive offers and ways to earn discounts on future orders.
Discount codes are applied at checkout. Please note:
Codes cannot be combined with other offers unless stated otherwise;
Codes are non-transferable and have no cash value;
Each personal code is intended for individual use only;
Codes may have expiration dates and can be revoked in cases of misuse.
OUR PRODUCTS
The FDA does not approve dietary supplements. However, our products are manufactured in facilities that comply with FDA regulations and follow Good Manufacturing Practices (GMP), ensuring quality and safety standards are met.
This varies by product. Please check the individual product description and ingredient list on each product page for full details on ingredients, dietary suitability, and allergen information.
Allergen information varies by product. We strongly recommend reviewing the full ingredient list on each product page before purchasing, especially if you have known allergies or dietary restrictions. When in doubt, consult your healthcare provider before use.
Store your protein powder in a cool, dry place away from direct sunlight and moisture. Always seal the bag or container tightly after each use. Do not store in the refrigerator unless specified on the packaging.
Results vary depending on the product, individual body chemistry, consistency of use, diet, and lifestyle habits. Supplements work best as part of a balanced routine, not as a replacement for healthy habits. Wellness is a journey, not a quick fix.
We created Pinky Deal to fit effortlessly into the rituals that make everyday life feel a little better ✨ From protein pancakes and post-pilates matchas to your favorite afternoon reset, our products are made to elevate the routines you genuinely enjoy. Clean ingredients, beautiful flavors, and wellness staples designed for the kind of lifestyle you actually want to keep coming back to.
ACCOUNT & PAYMENT
No, you can check out as a guest without creating an account. However, creating an account allows you to track your orders, save your information for faster checkout, and stay up to date with exclusive offers.
We accept all major payment methods supported by Shopify, including:
Credit and debit cards (Visa, Mastercard, American Express, Discover);
PayPal;
Apple Pay and Google Pay;
Shop Pay.
All transactions are processed securely through Shopify's encrypted payment system.
WORK WITH US
We’d absolutely love to be part of your girls’ post-workout ritual ✨ If you’d like to carry Pinky Deal in your café, studio, or wellness space, send us a little note at partners@pinky-deal.com and tell us about your vibe, we’d be so excited to connect.
We’d love to become part of your clients’ post-class ritual. Tell us a little about your studio, café, or wellness space at partners@pinky-deal.com, we’re always excited to connect with spaces that align with the Pinky Deal lifestyle.
Still have questions?
Visit our Contact us page →