Refund policy

1. RETURNS

 

Supplements and Ingestible Products

Due to the consumable and perishable nature of supplements and wellness products, we do not accept returns or issue refunds on opened or used products. For safety and hygiene reasons, all sales on ingestible products are considered final once the product has been opened.


Apparel and Non-Consumable Accessories
Apparel and non-consumable accessories may be eligible for return consideration if the item is:
  • Unworn and unwashed;
  • In its original condition with all tags attached;
  • Returned within 14 days of delivery.

To initiate a return for eligible items, please contact us at support@pinky-deal.com before sending anything back. Unauthorized returns will not be accepted. Return shipping costs are the responsibility of the customer unless the return is due to our error.

2. DAMAGED OR DEFECTIVE ORDERS

Damaged in Transit
If your order arrives visibly damaged during shipping, please contact us within 7 days of the delivery date at support@pinky-deal.com. Your claim must include:
  • Your order number;
  • Clear photos of the damaged item and packaging;
  • A brief description of the issue.
Claims submitted after 7 days of the delivery date will not be eligible for resolution.

Manufacturing Defects, Misprints, or Incorrect Products
If your product arrives with a manufacturing defect, misprint, or does not match what you ordered, please contact us within 30 days of the delivery date at support@pinky-deal.com. Your claim must include:
  • Your order number;
  • Clear photos of the defective or incorrect item;
  • A brief description of the issue.
Claims submitted after 30 days of the delivery date will not be eligible for resolution.

Resolutions for eligible claims may include a replacement, store credit, partial refund, or full refund, at our sole discretion.

3. LOST PACKAGES

If your tracking shows your package as delivered but you have not received it, please take the following steps before contacting us:
  • Check around your delivery location and with neighbors;
  • Contact the shipping carrier directly to open a lost package investigation.
If the issue remains unresolved, contact us within 7 days of the marked delivery date at support@pinky-deal.com. We will work with the carrier to investigate and, depending on the outcome, may offer a replacement or refund.

Pinky Deal is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.

4. ORDER CANCELLATIONS

Orders may only be canceled within 12 hours of purchase. After this window, your order may already be in processing or fulfillment and can no longer be modified or canceled.

To request a cancellation, contact us immediately at support@pinky-deal.com with your order number.

5. FAILED DELIVERIES & RETURN TO SENDER

 

If a delivery attempt is unsuccessful and the package is returned to our warehouse due to nobody being available to receive the delivery, an incorrect or incomplete shipping address provided at checkout, or failure to collect from a carrier holding facility within the required timeframe, reshipment will be available at an additional shipping cost. The customer is responsible for this fee.

To arrange reshipment, please contact us at support@pinky-deal.com with your order number. We will confirm the reshipment cost before proceeding.

Pinky Deal is not responsible for packages returned due to the above circumstances.

 

6. NON-REFUNDABLE ITEMS

We do not offer refunds for:
  • Opened or used supplement products;
  • Orders shipped to an incorrectly entered address provided by the customer;
  • Delays caused by shipping carriers, weather, or events beyond our control;
  • Customer remorse or preference-based returns;
  • International customs delays (if applicable in the future).
  • Reshipment fees resulting from failed delivery attempts or packages returned due to incorrect shipping addresses or missed delivery attempts.

7. REFUND PROCESSING

Approved refunds are issued to the original payment method used at checkout. Please allow 5–10 business days for your bank or payment provider to process and reflect the refund. Processing times may vary depending on your financial institution.

Shipping costs are non-refundable unless the issue was caused by our error or a manufacturing defect confirmed through our review process.


Reshipment costs resulting from failed deliveries or returned packages are non-refundable and are the sole responsibility of the customer.

8. CONTACT US

 

For any questions about our return or refund policy, please reach out to our support team:

Email: support@pinky-deal.com
Contact: https://www.pinky-deal.com/pages/contact-us

We typically respond within 1–2 business days.